Privacy Policy

This Privacy Policy applies to the independent websites (including websites, mobile applications, etc., hereinafter referred to as "this platform") operated by [Anodi/Yongkang Anodi E-commerce Trading Company] (hereinafter referred to as "we"). We attach great importance to user privacy and will protect the security of user personal information in accordance with the law. Please read the following content carefully to understand how we collect, use, share and protect your information.

I. The Information we Collect

We only collect the necessary information required for providing services. The types include:

Registration and account information

Information such as name, mobile phone number, email, login password, and delivery address used for creating accounts and processing orders.

Optional supplementary information: such as company name (applicable to enterprise users), vehicle usage scenarios, etc.

2. Transaction and behavior information

Browsing records (such as viewed vehicle models, parameter pages), search keywords, shopping cart contents, order details (including purchased electric tricycle models, quantities, delivery information, etc.).

- Payment information: Payment method, transaction amount, payment status (handled by a third-party payment institution. We only collect necessary transaction vouchers).

3. Equipment and Network information

Device model, IP address, browser type, operating system, access date and time (for optimizing platform compatibility and fraud prevention).

4. Other information

The feedback and consultation content you voluntarily provide (such as after-sales issues, customized requirements).

- Necessary information collected in accordance with the law (such as identity verification as required by law).

Ii. How to Use Information

We only use the information for the following purposes:

Core service functions

- Account Management: Create and maintain accounts, verify identities, and handle login exceptions.

- Order Service: Complete transactions (including placing orders, making payments, delivering, and returning or exchanging goods), and notify the order status (such as product shipping and arrival reminders).

- After-sales support: Handling inquiries, complaints, repair or parts replacement requests.

2. Optimize user experience

Analyze browsing and purchasing behaviors and recommend relevant products (such as based on historical browsing recommendations)

Improve platform functions (such as optimizing product comparison pages and search algorithms).

3. Compliance and Security

Prevent transaction risks (such as identifying abnormal orders and preventing fraud).

Comply with laws and regulations (such as tax declaration and anti-money laundering requirements).

4. Marketing and Notification

Send order-related notifications (non-marketing type);

With your consent, promotional information (such as product discounts, new product launches) will be sent. You can unsubscribe at any time.

Iii. Information Sharing and Disclosure

We only share information in the following circumstances:

1. Necessary partners

Logistics providers: Share the delivery address and order number for the delivery of goods and accessories.

Payment institutions: Share transaction information to complete payments (comply with privacy standards in the payment industry).

- Technical service provider: Entrust to handle data storage, server maintenance, etc. (Sign a confidentiality agreement).

2. Legal requirements

- Provide as required by laws and regulations, judicial authorities or administrative authorities (such as cooperating with investigations or enforcing judgments).

3. Other circumstances

- Share with your explicit consent (if conducting promotional activities in collaboration with third parties, obtain authorization in advance).

Iv. Information Storage and Security

Storage period

- Account information: Retained for [1] years after the account is cancelled (or as required by law);

- Transaction information: Retained for [2] years after the transaction is completed (for post-sale traceability and dispute resolution).

2. Safety measures

- Encryption technology: SSL encryption is adopted when transmitting and storing sensitive information (such as passwords and payment information).

- Access control: Restrict the access rights of internal personnel and conduct regular security audits.

- Emergency Response: Develop an emergency response plan for data security incidents. In the event of a leakage, immediately notify you and report to the competent authority.

V. Your Rights

You can exercise the following rights through this platform or by contacting customer service:

1. Query and Correction: View or modify personal information (such as delivery address, mobile phone number).

2. Delete information: Deletion can be applied for when the following conditions are met:

The purpose of information processing has been achieved and there is no need to retain it any longer.

You withdraw your consent and there is no legal basis for handling it.

There are errors or illegal processing situations in the information.

3. Account Cancellation: You can apply to cancel your account. After cancellation, we will delete the relevant information (except as otherwise provided by law).

4. Oppose marketing: Turn off marketing messages/emails at any time through "Account Settings - Notification Preferences".

5. Complaints and Reports: If you believe your personal information rights have been infringed upon, you can provide feedback through the customer service channel. We will respond within [X] working days.

Vi. Children's Privacy Protection

This platform does not provide services to minors under the age of 18. If we find that a minor has registered, we will immediately delete their information. Guardians must ensure that minors do not use this platform without authorization.

Vii. Changes and Notifications

We may update this strategy from time to time. Major changes will be announced on the website or notified by email. By continuing to use the platform, you are deemed to agree to the updated content.

Viii. Contact Us

If you have any questions about the privacy policy, you can contact us through the following methods:

- Customer service email: [tgllzy9988@163.com]

- Tel: [17855893116]

- Address: [Gushan Town, Yongkang City, Jinhua, Zhejiang Province]

This strategy shall come into effect from the [date of release/Effective date].